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NEST & WARRANTY

Nest has a ONE-year manufacturers’ warranty on furniture. The standard warranty covers the furniture structure and sponge.

How to Place a Claim

All warranty requests are handled on a first in/first out basis. You will be contacted within 2 working days of receipt of your claim to notify you of our course of action.

You can notify us about your claim by:

  • Calling our hotline +965 1878 777
  • Visit a nest showroom from 10 AM to 10 PM

When we receive your request for service, your request will be assessed for eligibility coverage.

You will need to provide us with:

  • The Nest original invoice
  • Mobile contact number

Our qualified technician will inspect the problem on location so that we have a complete understanding of the request, before we set an appointment to begin work.

To ensure damage can be accurately assessed, customers must report the incident to nest within 7 days from the date the damage occurred.

If the technician determines the repair must be done off-site, the item will be removed at no cost to the customer.

Furniture warranty repairs will be scheduled for completion within thirty (30) days upon receiving your written request. Occasionally, due to circumstances beyond our control, this process may take more than thirty (30) days. Delays can be caused by storage of material, back ordered parts, labor problems, weather and/or schedule conflicts.

Note: Failure to maintain items in accordance with manufacturer’s guidelines will void the Warranty Service obligations under the agreement.

Warranty Coverage:

  • Cracks and peeling, which happens to leather furniture.
  • Structural defects of the framework, such as warping.
  • Separation of parts.
  • Accidental breakage and bending of metal components and sleeper bed mechanism, swivel rocker base, springs, etc.
  • Excessive loss of foam resiliency to cushions.
  • Drilling, dents, peeling of solid wood.
  • Damage to the hinges and frames of furniture.
  • For product which including items of any pairs or set, the warranty coverage shall be restricted to the expenses of any damaged part unless such items are unusable by unit or cannot be substituted by unit.

Exceptions

Nest warranty does not cover consumables as well as any lost parts.

  • This limited warranty does not apply to the furniture located outdoors or screened rooms.
  • Damage caused by failure to comply with the manufacturer's instructions.
  • Willful abuse or misuse of the covered product stains caused by bodily oil, perspiration, chewing gum, dyes, caustic solutions, paint, bleach, normal soiling, wear, fading on upholstery, soiling or damage caused by pets (other than bodily fluids), furniture sold as is (display, last piece and clearance), faux stone and marble.
  • Cost or damage from repairs/cleaning carried out by anyone other than the authorized person.
  • Loss of use of the covered product.
  • Furniture in transit, or storage, furniture in commercial or rental use.
  • Damage caused by fraud, intentional acts, war, hostilities or vandalism.

Coverage Eligibility

Should the damage to the furniture not be repairable to its pre-existing condition, the items will be considered as a total loss.

The customer will be compensated with a replacement of the same product or nest money vouchers with the value of it after deducting a depreciation rate as below-mentioned:

  • First year: 0%
  • Second year: 0%
  • Third year: 25%
  • Fourth year: 35%
  • Fifth year: 45%

This will end the warranty agreement between the customer, retail seller and the issuer of the Warranty. Any further furniture purchased with the vouchers will be considered as a new agreement.

Important information

The warranty program covers part replacement or repairs whenever necessary. The warranty does not cover time or damage to personal properties, loss of revenue or other damages. The warranty request may not be cancelled, returned or transferred to another person or product.